Header from the conference proceeding pre-print paper showing the title and authors

PIP Kit Research Paper Accepted for CHI 2020 Conference Proceedings

Personal Independence Payment (PIP) is a UK welfare benefit to help adult citizens with the additional costs of living with a mental or physical disability or other long-term health condition. Making a claim or undertaking a PIP review, requires completion of lengthy paper form with numerous complicated questions, reflecting similarly complex award rules. The process is stressful and claimants recognise the significance of form-completion, seeking help from professionals working in the benefits, care, health and social-work areas.

To address this, we developed PIP Kit, a toolkit of components which advisors can select and make up into a customised diary for use by a claimant to prepare for a subsequent assisted form-filling appointment.

The research study’s related academic paper “PIP Kit: An Exploratory Investigation into using Lifelogging to support Disability Benefit Claimants” has been accepted for publication in the proceedings of the ACM CHI Conference on Human Factors in Computing Systems 2020 (CHI 2020), one of the most well-recognised publications in the field. The conference is organised by the Association for Computing Machinery’s Special Interest Group on Computer Human Interaction (ACM SIGCHI). SIGCHI is the world’s largest association of professionals who work in the research and practice of computer-human interaction with CHI being its flagship conference event.

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Photograph of the printed wrapper, the laser-cut wrapper and the wrapper in place around the camera

Digital Camera Wrapper

A digital camera is an integral part of each PIP Kit. During initial discussions between the claimant and advisor, it is suggested to each claimant they could take a small number of photos of their kitchen and bathroom, of aids they use, and of any areas around their home they find problematic due to their health conditions or disabilities. With the claimant’s permission, these are subsequently used during the form-filling appointment to help discuss effects on preparing food, eating/drinking and washing/bathing and toilet needs, to help identify and evidence aids, and to discuss more broadly what difficulties they have, as these might help producing a fuller description on the claim form.

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