The Urban Sciences Building at Newcastle University which houses Open Lab

PIP Kit as a Service

The PIP Kit design created during last year’s study helps support advisor-assisted form-filling appointments to make a claim for Personal Independence Payment (PIP). In the current pandemic situation where controls are in place to limit human-to-human transmission, face-to-face (F2F) assistance is severely curtailed. To enable the use of PIP Kit diaries remotely, I have been looking how an online digital service might help advisors and claimants generate, distribute, complete and share information – all without F2F appointments.

Read More

Photograph of the printed wrapper, the laser-cut wrapper and the wrapper in place around the camera

Digital Camera Wrapper

A digital camera is an integral part of each PIP Kit. During initial discussions between the claimant and advisor, it is suggested to each claimant they could take a small number of photos of their kitchen and bathroom, of aids they use, and of any areas around their home they find problematic due to their health conditions or disabilities. With the claimant’s permission, these are subsequently used during the form-filling appointment to help discuss effects on preparing food, eating/drinking and washing/bathing and toilet needs, to help identify and evidence aids, and to discuss more broadly what difficulties they have, as these might help producing a fuller description on the claim form.

Read More

Top of page