PIP Kit is a diary toolkit to help Personal Independence Payment claimants and their advisors
Work together on the PIP claim
Personal Independence Payment (PIP) is a UK welfare benefit currently helping
adult citizens (March 2020) with the additional costs of living with a mental or
physical disability or other long-term health condition.
The benefit is administered by the Department for Work and Pensions (DWP).
Making a claim or undertaking a PIP review, requires the completion of
a lengthy paper form with numerous complicated questions, in turn reflecting
complicated and ever-changing award rules. The completed form has to be
posted back to the DWP with any relevant supporting evidence the
claimant can provide or obtain. This may lead to
a face-to-face assessment before the decision is made.
The process is stressful and claimants recognise the significance of
form-completion, seeking help from benefits, care, health and social-work professionals.
To address this we developed PIP Kit, a toolkit of components which advisors can select and
make up into a customised diary for use by a
claimant to prepare for the subsequent assisted form-filling appointment.
We found that using PIP Kit can make the claim process less stressful, help engagement,
facilitate discussion of difficult or embarrassing topics and
increase the provision of supporting evidence. These improve the accuracy
and quality of the answers and reduce appointment no-shows
contributing to making better claims.